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Help Desk

Globarena support team is committed to provide support services to ensure that the products and services are up and working all the time. We assure a quick response, not exceeding one business day.

Support

S.No Description Support
1 E- mail support FREE
2 Remote trouble shooting FREE
3 Telephonic support FREE
4 On-Site support after warranty PAID

Email Support

Contact support team to report product problems, share your feedback or suggestions. Click here to reach us. While reporting your problem, please provide as much information as possible to help us resolve faster. A sample format of the information that can be included while reporting the problem is given below.

Sample format of information:
  • Product & Version Name: EnglishLab CCE V2.0
  • Operating System: Server: win2003 and client: win xp
  • Service pack version: sp3 or sp4
  • JDK / JRE Version : JRE 1.3 or JRE1.4, or JDK 1.1 etc
  • The relevant log files IE 6.0 or Netscape 4.76
  • Details of the problem:
    • The steps to reproduce the problem
    • The relevant log files

Remote trouble shooting

Support team would remotely, through the Internet, access your system to diagnose and rectify the problem. All you need is to connect your PC to the Internet. We would access your PC and resolve the problem. You would be watching the support executive resolving the problem or setting the configuration right. This will empower you to resolve minor issues on your own.

Tele Support

Call our Customer Support, for any kind of Technical Support, our team will be happy to help you resolve it as early as possible. Our Customer Support Center is accessible at: +91-040-32 56 56 56, Monday to Friday - 9 AM to 6 PM

If you were unable to reach on the above said number, alternatively you can contact: +91-40-23750190 ( or ) +91-40-23750191

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